Returns & Refund Policy
Due to the perishable nature of our artisanal cakes and treats, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our guest services team within 24 hours of delivery to resolve any issues with your boutique bakery experience.
Inspect Your Delivery
Carefully examine your cake or pastry box immediately upon arrival to ensure everything is in perfect condition.
Document Issues
If there is damage or an error, take clear photographs of the product and the original packaging for our review.
Contact Guest Services
Email our support team with your order number and photos within 24 hours of receiving your shipment.
Resolution Process
Our team will review your claim and issue a replacement or a store credit for qualifying quality concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing